Contact Us
FAQ: Do you have a physical store?
Answer: No, we are online only for now.
FAQ: Do you plan on opening a store and/or when/where would that happen?
Answer: We do not currently have any plans of opening a physical store. If these plans ever changed this website will contain all of the information you would need.
FAQ: My credit/debit card appears as if it was charged multiple times for one purchase after my order was declined, what do I do?
Answer: When an order is attempted with a credit/debit card a hold is automatically placed for the amount of the order for 2-3 business days even in the event the card is declined. This is standard procedure for credit card processing.
FAQ: I placed an order and chose "paypal" as my payment method and I do not see charges in my paypal account for this order, did you receive my payment?
Answer: Paypal payments for website orders can be sent to sales@empiregamesonline.net if you have received a confirmation number for your order but do not have record of payment sent. Orders that are not paid for within 24 hours of placing the order are treated as abandoned shopping carts and we will cancel the order.
FAQ: I live locally and see you have items I would like to purchase on your website/I would like to sell you items from my trade binder - will you meet me in person for a sale?
Answer: Unfortunately we are very busy and have a lot going on and simply cannot meet up to sell cards to anyone for any reason - First class mail shouldn't take more than a few days to arrive. For customers looking to sell us cards please see our buy list page for updates and feel free to send items in to our buy list (when active)
Sorry for the inconvenience.
Contact info
Empire Games Online is owned and operated by Carl McCormick.
Email contact (website) - sales@empiregamesonline.net
Email contact (ebay) - carl@empiregamesonline.net
Phone contact (330)-853-9928 Mon-Friday Noon-5 pm est only please! If you are prompted to leave a voicemail please leave your name and number or your call may not be returned (this includes people I know.) Text messages are disabled and cannot be answered.
